Shipping and Refunds Policy
- For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout
- No Refunds. Exchange only within 14 days for store credit: Product subject to 20% restocking fee
- All chemical products, custom order and sake items are final sale
NOTE: We are not responsible for shipping carrier delays.
Free local delivery*
Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
If you have any questions about your order, please contact us right away at firstname.lastname@example.org We will be unable to make changes to your order once it has been shipped.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
*Fee local shipping
How long does it take to receive my order?
- Worldwide: FedEx, DHL
- China: DHL, SF Express
- Hong Kong SAR: Local Express Courier, SF Express
- Macau SAR: SF Express
- Japan: FedEx, Sagawa, Yamato
- Korea: FedEx, Lotte
- Singapore: FedEx, Crane
How will my order be shipped?
What are your shipping costs?
My order has already been shipped but I need to update the address. What should I do?