Yes! We offer free local shipping within 10km of L6M4G8
Shipping and Refunds Policy
Shipping Policy
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped
- For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout
- No Refunds. Exchange only within 14 days for store credit: Product subject to 20% restocking fee
- All chemical products, custom order and sake items are final sale
NOTE: We are not responsible for shipping carrier delays.
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Free local delivery*
over $100
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Refunds Policy
No Refunds. Exchange or instore credit only within 14 days. If the item is unused and in its original condition. Shipping and delivery changes are non refundable.
In the event that your order arrives damaged in any way, please email us as soon as possible at service@oakvillesfinestpools.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Order Process
Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
If you have any questions about your order, please contact us right away at service@oakvillesfinestpools.com We will be unable to make changes to your order once it has been shipped.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
*Fee local shipping
How long does it take to receive my order?
Your order will be shipped by one of these courier services, depending on your shipping address:
- Worldwide: FedEx, DHL
- China: DHL, SF Express
- Hong Kong SAR: Local Express Courier, SF Express
- Macau SAR: SF Express
- Japan: FedEx, Sagawa, Yamato
- Korea: FedEx, Lotte
- Singapore: FedEx, Crane
How will my order be shipped?
Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there.
Our shipping costs differ depending on where the order is shipping to and how fast it’s getting there. You can check out our
delivery options table.
What are your shipping costs?
Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays). If your order contains any Archives item(s), please allow an additional 2-3 business days to process. Archives items will be shipped separately from regular items
My order has already been shipped but I need to update the address. What should I do?
Please contact us as soon as possible if you need to change your address.
Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.